Caloundra Markets — Vendor Platform, powered by TEKRAM
This policy applies to anyone who uses this website or the online stallholder platform at caloundra.tekram.com.au — including stallholders and vendors, entertainment and community applicants, people who submit an enquiry, and general website visitors.
It explains what information is collected, who holds it, who is responsible for it, and what you can do about it.
It does not cover information you give to Caloundra Markets outside this platform — in person at the market, by phone, by post, or through any other website.
Caloundra Chamber of Commerce & Industry inc (ABN 49 271 880 859), trading as Caloundra Markets, owns and operates the regular local markets on the Sunshine Coast, Queensland. Caloundra Markets decides who trades at the markets, allocates stall sites, sets market rules and fees, verifies insurance and licence compliance, and manages everything that happens on market day.
Caloundra Markets is the business responsible for the personal information collected through this platform. In this policy it is called the Market Operator.
TEKRAM (ABN 57 753 001 256) is an independent Australian technology company that builds and operates space allocation and booking software. It is owned and built by Gravity Projex, a digital marketing, software & web development business. TEKRAM supplies this booking platform to the Market Operator under a commercial software agreement, and supplies similar software to unrelated operators in other industries.
TEKRAM does not own, operate, staff, manage or hold any interest in Caloundra Markets. TEKRAM does not decide who gets a stall, does not allocate sites, does not set fees, and is not present at the markets. TEKRAM is not a partner, agent, subsidiary or joint venturer of the Market Operator, and the Market Operator does not own or control TEKRAM.
TEKRAM holds information on this platform on behalf of the Market Operator and only to run the platform. TEKRAM does not use stallholder information for its own marketing, does not share it with its other clients, and does not sell it. TEKRAM's own privacy policy is at tekram.com.au/privacy-policy.
This website is the vendor platform for Caloundra Markets. Where it says “powered by TEKRAM”, that refers to the booking software only — TEKRAM supplies the platform, and Caloundra Markets runs the markets. It does not indicate a merged, joint or shared business, and TEKRAM claims no interest in the Caloundra Markets name or business.
Caloundra Markets also operates its own separate website at https://caloundramarkets.com.au. This policy covers the booking platform only. Information you provide through their main website is covered by whatever privacy terms apply there.
| Caloundra Markets | TEKRAM | |
|---|---|---|
| Decides who trades | Yes | No |
| Approves or refuses applications | Yes | No |
| Allocates stall sites | Yes | No |
| Sets fees and market rules | Yes | No |
| Verifies insurance and licences | Yes | No |
| Receives market fee payments | Yes | No |
| Responsible for your information | Yes | Holds it on their behalf |
| Builds and hosts the platform | No | Yes |
| Secures the data on the platform | No | Yes |
| Provides technical support | No | Yes |
Information is collected through this platform because it is reasonably necessary for the Market Operator to run the markets.
Personal information is information or an opinion about someone who is identified, or who could reasonably be worked out from it. It does not have to be written down, and it does not have to be correct.
Sensitive information is a category of personal information that the Privacy Act protects more strictly. It includes information about health, criminal record, racial or ethnic origin, religious or philosophical beliefs, political opinions or memberships, and biometric data. Sensitive information generally cannot be collected without your consent.
Sensitive information is not routinely requested. Where a compliance document or an incident record contains sensitive information, it is collected by the Market Operator with your consent, given when you submit it, and only where it is reasonably necessary for market compliance, safety or permit conditions. It is used only for that purpose and access to it is restricted.
If you provide personal information about someone else — an emergency contact, a staff member who will work your stall, or a person named in an incident report — you confirm you are entitled to provide it and that they would reasonably expect it to be handled as described here. Please let them know.
You are not obliged to provide personal information. If you choose not to, the Market Operator may be unable to assess your application, allocate you a site, or accept your booking.
TEKRAM does not use your information for any purpose beyond operating the platform for the Market Operator.
Your personal information will not be used for a secondary purpose unless that purpose is related to the primary purpose of collection and you would reasonably expect it, or you have consented, or it is required or authorised by law.
Card payments are processed by Stripe, a third-party payment provider. Full card numbers and CVV details are never stored on this platform. Transaction records such as amount, date and reference are retained for accounting and tax compliance.
Market fees are payable to, and received by, the Market Operator. The Stripe merchant account is held by Caloundra Markets and funds settle directly to them. TEKRAM does not receive, hold or handle market fee payments, and takes no percentage of any booking.
Stripe handles card data under its own privacy terms: stripe.com/au/privacy.
Personal information may be disclosed to:
If the market business is sold or transferred, personal information may be transferred to the incoming operator so the markets can keep running. Any recipient would be required to handle it in accordance with the Australian Privacy Principles.
Where information is disclosed to an overseas recipient, reasonable steps are taken under Australian Privacy Principle 8 to ensure it is handled consistently with the Australian Privacy Principles.
TEKRAM maintains the technical security of the platform, applying practices aligned with recognised industry standards, including principles consistent with ISO/IEC 27001, without claiming formal certification. These include:
The Market Operator is responsible for the security measures within its own control — managing which of its people have access, keeping credentials secure, and removing access for people who no longer need it.
No system can be guaranteed completely secure, but reasonable steps are taken to protect personal information from misuse, interference, loss and unauthorised access.
The Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) applies to eligible data breaches likely to result in serious harm.
If a breach affects information held on this platform:
This website uses cookies to keep the platform working and to understand how the public pages are used.
You can block or delete cookies through your browser settings. Blocking essential cookies will stop parts of the platform working. Cookies are not used to serve advertising or to track you across unrelated websites.
When personal information is no longer required, reasonable steps are taken to destroy or de-identify it securely.
If the agreement between Caloundra Markets and TEKRAM ends, the Market Operator can export its data from the platform for 30 days after the account closes. TEKRAM then securely deletes or de-identifies it within a further 60 days, except where a copy must be retained to meet a legal obligation.
Under the Australian Privacy Principles you may:
Send all requests to Caloundra Markets using the details in Section 17. As the Market Operator, they are the party responsible for your information and will respond within 30 days. Identity verification may be required first.
If you contact TEKRAM instead, your request will be referred to Caloundra Markets and you will be told that this has happened. TEKRAM will help them respond, but will not release, amend or delete their records at the request of a third party.
You may deal with the Market Operator anonymously or under a pseudonym where it is lawful and practicable — for example a general enquiry about market dates. This is not practicable for applications, bookings, payments or compliance verification, where identity and business details are required.
Transactional messages — booking confirmations, reminders, site allocations, invoices, cancellations and account or security notices — are part of the service and are sent whether or not you have opted in to marketing.
Market newsletters and promotional announcements are sent by the Market Operator only where you have opted in. Every commercial message includes a working unsubscribe link, in accordance with the Spam Act 2003 (Cth). Unsubscribing from marketing does not stop transactional messages about your bookings.
Stallholder and entertainment accounts on this platform are for people aged 18 and over. An application involving anyone under 18 must be submitted and held by a parent or guardian.
The markets themselves are public, family-friendly events open to all ages. This policy applies to the platform, not to attending the market.
Personal information is not knowingly collected from children under 18 through this platform. If you believe this has occurred, contact Caloundra Markets and the information will be deleted.
This website links to sites operated by others — stallholder websites and social media, the Market Operator's main website, council pages and payment providers. Those sites are not controlled by the Market Operator or TEKRAM, and this policy does not apply to them. Please read their own privacy policies before providing personal information.
This policy may be updated from time to time. The current version is always published on this page with a revised “Last Updated” date. Where changes are material, active stallholders will be notified at least 14 days before they take effect.
Contact the Market Operator. They are responsible for your information.
Caloundra Chamber of Commerce & Industry inc
Trading as Caloundra Markets | ABN 49 271 880 859
74 Bulcock St, Caloundra, QLD 4551
admin@caloundramarkets.com.au | 0488 222 805
TEKRAM can help with login issues, errors and platform faults. TEKRAM cannot answer questions about applications, stall allocation, fees or market rules — those are decided by Caloundra Markets.
TEKRAM | ABN 57 753 001 256
South East Queensland, Australia