Caloundra Markets — Vendor Platform, powered by TEKRAM
This policy applies to anyone who uses this website or the online stallholder platform at caloundra.tekram.com.au — including stallholders and vendors, entertainment and community applicants, people who submit an enquiry, and general website visitors.
It explains what information is collected, who holds it, who is responsible for it, and what you can do about it.
It does not cover information you give to Caloundra Markets outside this platform — in person at the market, by phone, by post, or through any other website.
Caloundra Chamber of Commerce & Industry Inc (ABN 49 271 880 859), trading as Caloundra Markets, owns and operates the regular local markets on the Sunshine Coast, Queensland. Caloundra Markets decides who trades at the markets, allocates stall sites, sets market rules and fees, verifies insurance and licence compliance, and manages everything that happens on market day.
Caloundra Markets is the business responsible for the personal information collected through this platform. In this policy it is called the Market Operator.
TEKRAM (ABN 57 753 001 256) is an independent Australian technology company that builds and operates space allocation and booking software. It is owned and built by Gravity Projex, a digital marketing, software & web development business. TEKRAM supplies this booking platform to the Market Operator under a commercial software agreement, and supplies similar software to unrelated operators in other industries.
TEKRAM does not own, operate, staff, manage or hold any interest in Caloundra Markets. TEKRAM does not decide who gets a stall, does not allocate sites, does not set fees, and is not present at the markets. TEKRAM is not a partner, agent, subsidiary or joint venturer of the Market Operator, and the Market Operator does not own or control TEKRAM.
TEKRAM holds information on this platform on behalf of the Market Operator and only to run the platform. TEKRAM does not use stallholder information for its own marketing, does not share it with its other clients, and does not sell it. TEKRAM's own privacy policy is at tekram.com.au/privacy-policy.
This website is the vendor platform for Caloundra Markets. Where it says “powered by TEKRAM”, that refers to the booking software only — TEKRAM supplies the platform, and Caloundra Markets runs the markets. It does not indicate a merged, joint or shared business, and TEKRAM claims no interest in the Caloundra Markets name or business.
Caloundra Markets also operates its own separate website at https://caloundramarkets.com.au. This policy covers the booking platform only. Information you provide through their main website is covered by whatever privacy terms apply there.
| Caloundra Markets | TEKRAM | |
|---|---|---|
| Decides who trades | Yes | No |
| Approves or refuses applications | Yes | No |
| Allocates stall sites | Yes | No |
| Sets fees and market rules | Yes | No |
| Verifies insurance and licences | Yes | No |
| Receives market fee payments | Yes | No |
| Responsible for your information | Yes | Holds it on their behalf |
| Builds and hosts the platform | No | Yes |
| Secures the data on the platform | No | Yes |
| Provides technical support | No | Yes |
Information is collected through this platform because it is reasonably necessary for the Market Operator to run the markets.
Personal information is information or an opinion about someone who is identified, or who could reasonably be worked out from it. It does not have to be written down, and it does not have to be correct.
Sensitive information is a category of personal information that the Privacy Act protects more strictly. It includes information about health, criminal record, racial or ethnic origin, religious or philosophical beliefs, political opinions or memberships, and biometric data. Sensitive information generally cannot be collected without your consent.
Sensitive information is not routinely requested. Where a compliance document or an incident record contains sensitive information, it is collected by the Market Operator with your consent, given when you submit it, and only where it is reasonably necessary for market compliance, safety or permit conditions. It is used only for that purpose and access to it is restricted.
If you provide personal information about someone else — an emergency contact, a staff member who will work your stall, or a person named in an incident report — you confirm you are entitled to provide it and that they would reasonably expect it to be handled as described here. Please let them know.
You are not obliged to provide personal information. If you choose not to, the Market Operator may be unable to assess your application, allocate you a site, or accept your booking.
TEKRAM does not use your information for any purpose beyond operating the platform for the Market Operator.
Your personal information will not be used for a secondary purpose unless that purpose is related to the primary purpose of collection and you would reasonably expect it, or you have consented, or it is required or authorised by law.
Card payments are processed by Stripe, a third-party payment provider. Full card numbers and CVV details are never stored on this platform. Transaction records such as amount, date and reference are retained for accounting and tax compliance.
Market fees are payable to, and received by, the Market Operator. The Stripe merchant account is held by Caloundra Markets and funds settle directly to them. TEKRAM does not receive, hold or handle market fee payments, and takes no percentage of any booking.
Stripe handles card data under its own privacy terms: stripe.com/au/privacy.
Personal information may be disclosed to:
If the market business is sold or transferred, personal information may be transferred to the incoming operator so the markets can keep running. Any recipient would be required to handle it in accordance with the Australian Privacy Principles.
Where information is disclosed to an overseas recipient, reasonable steps are taken under Australian Privacy Principle 8 to ensure it is handled consistently with the Australian Privacy Principles.
TEKRAM maintains the technical security of the platform, applying practices aligned with recognised industry standards, including principles consistent with ISO/IEC 27001, without claiming formal certification. These include:
The Market Operator is responsible for the security measures within its own control — managing which of its people have access, keeping credentials secure, and removing access for people who no longer need it.
No system can be guaranteed completely secure, but reasonable steps are taken to protect personal information from misuse, interference, loss and unauthorised access.
The Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) applies to eligible data breaches likely to result in serious harm.
If a breach affects information held on this platform:
This website uses cookies to keep the platform working and to understand how the public pages are used.
You can block or delete cookies through your browser settings. Blocking essential cookies will stop parts of the platform working. Cookies are not used to serve advertising or to track you across unrelated websites.
When personal information is no longer required, reasonable steps are taken to destroy or de-identify it securely.
If the agreement between Caloundra Markets and TEKRAM ends, the Market Operator can export its data from the platform for 30 days after the account closes. TEKRAM then securely deletes or de-identifies it within a further 60 days, except where a copy must be retained to meet a legal obligation.
Under the Australian Privacy Principles you may:
Send all requests to Caloundra Markets using the details in Section 17. As the Market Operator, they are the party responsible for your information and will respond within 30 days. Identity verification may be required first.
If you contact TEKRAM instead, your request will be referred to Caloundra Markets and you will be told that this has happened. TEKRAM will help them respond, but will not release, amend or delete their records at the request of a third party.
You may deal with the Market Operator anonymously or under a pseudonym where it is lawful and practicable — for example a general enquiry about market dates. This is not practicable for applications, bookings, payments or compliance verification, where identity and business details are required.
Transactional messages — booking confirmations, reminders, site allocations, invoices, cancellations and account or security notices — are part of the service and are sent whether or not you have opted in to marketing.
Market newsletters and promotional announcements are sent by the Market Operator only where you have opted in. Every commercial message includes a working unsubscribe link, in accordance with the Spam Act 2003 (Cth). Unsubscribing from marketing does not stop transactional messages about your bookings.
Stallholder and entertainment accounts on this platform are for people aged 18 and over. An application involving anyone under 18 must be submitted and held by a parent or guardian.
The markets themselves are public, family-friendly events open to all ages. This policy applies to the platform, not to attending the market.
Personal information is not knowingly collected from children under 18 through this platform. If you believe this has occurred, contact Caloundra Markets and the information will be deleted.
This website links to sites operated by others — stallholder websites and social media, the Market Operator's main website, council pages and payment providers. Those sites are not controlled by the Market Operator or TEKRAM, and this policy does not apply to them. Please read their own privacy policies before providing personal information.
This policy may be updated from time to time. The current version is always published on this page with a revised “Last Updated” date. Where changes are material, active stallholders will be notified at least 14 days before they take effect.
Contact the Market Operator. They are responsible for your information.
Caloundra Chamber of Commerce & Industry Inc
Trading as Caloundra Markets | ABN 49 271 880 859
74 Bulcock St, Caloundra, QLD 4551
admin@caloundramarkets.com.au | 0488 222 805
TEKRAM can help with login issues, errors and platform faults. TEKRAM cannot answer questions about applications, stall allocation, fees or market rules — those are decided by Caloundra Markets.
These Terms govern your use of this website and the vendor platform. The Privacy Policy above forms part of them.
These Terms set out the rules for accessing and using this website and the vendor platform it provides — accounts, application forms, the booking system and the vendor dashboard. Together these are called the Platform.
By using the Platform, creating an account, or submitting an application or booking, you agree to these Terms. If you do not agree, do not use the Platform.
These Terms cover the software and website only. They do not govern trading at a market.
Your rights and obligations as a stallholder — fees, bookings, cancellations, refunds, site allocation, conduct, insurance, safety and market operations — are set by Caloundra Markets in its Stallholder Terms & Conditions.
Where these Terms and Stallholder Terms & Conditions deal with the same subject, Stallholder Terms & Conditions prevail. These Terms prevail only on the use, availability, security and ownership of the Platform itself.
You are responsible for reading both. Submitting an application or booking confirms you have done so and agree to both.
The two businesses involved, and the line between them, are set out in Section 2 above. In short: Caloundra Markets runs the markets and makes every decision about your participation in them. TEKRAM provides the software and nothing else.
To use the Platform you must be at least 18 years of age and provide accurate, current and complete information. Where you use it on behalf of a business, you confirm you are authorised to act for that business and to bind it to these Terms.
The date, time and version of the Terms you accepted may be recorded against your account.
Information published on the public pages — market dates, availability, site maps, fees and vendor listings — is provided in good faith and can change without notice. Confirm anything you intend to rely on with Caloundra Markets.
You are responsible for keeping your login details confidential and for everything done under your account. Tell us straight away at admin@tekram.com.au if you think someone else has accessed it.
Accounts are issued to a single business. They must not be shared, sold or transferred to anyone else without written approval from Caloundra Markets.
Keep your details current. Bookings, site allocations, invoices and market-day messages all rely on what is held in your account, and neither Caloundra Markets nor TEKRAM is responsible for a message you did not receive because your details were out of date.
Submitting an application through the Platform is an expression of interest. It does not create a booking, guarantee approval, reserve a site or entitle you to trade.
Applications are assessed by Caloundra Markets. Approval, waitlisting, category limits and assessment timeframes are theirs to decide. TEKRAM has no role in the outcome.
Availability shown on the Platform is indicative and does not hold a site for you. A site is confirmed only once the booking and payment are complete in accordance with Stallholder Terms & Conditions.
Site allocation is determined by Caloundra Markets. Any map or site number shown is a planning and check-in guide and may change.
If a booking does not appear correctly in your dashboard, or you do not receive a confirmation, contact Caloundra Markets before market day. Do not assume a booking is confirmed without a confirmation.
You must not submit an application or booking containing false or misleading information.
How your payment information is handled is set out in Section 5 above. This section covers the commercial terms.
Fees are payable to Caloundra Markets, not to TEKRAM. Card payments are processed through Stripe directly into the Stripe account held by Caloundra Markets. TEKRAM does not receive, hold or handle those funds at any point, and takes no percentage of any booking.
Fees, invoicing schedules, payment deadlines and price changes are set by Caloundra Markets and published in Stallholder Terms & Conditions. All amounts are in Australian dollars.
If a payment fails, is reversed or is charged back, your booking may be cancelled and the site released. You remain liable to Caloundra Markets for anything still owing.
Cancellation fees, notice periods and credit entitlements are governed entirely by Stallholder Terms & Conditions and differ between markets and between permanent and casual bookings.
Cancelling a booking in the dashboard does not by itself create a refund or credit entitlement. Direct all refund and credit requests to Caloundra Markets. TEKRAM cannot issue, approve or reverse any payment, refund or credit.
Your use of Stripe is also subject to Stripe's own terms.
You confirm that everything you submit through the Platform — including insurance certificates, licences and permits — is genuine, current and relates to your business.
Uploading a document is not verification or approval of it. It does not relieve you of the obligation to hold and maintain the insurances, licences and permits your trade requires, or to replace them before they expire. An expired document may result in a booking being cancelled or trade being refused.
When you submit business details, product descriptions, photographs or logos for your directory listing, you give Caloundra Markets and TEKRAM a non-exclusive, royalty-free licence to store and publish that material on the Platform and in related market promotion. You confirm you own it or are licensed to use it, and that it is accurate and not misleading. It remains your property.
Caloundra Markets may edit, decline to publish or remove listing material at any time. You can ask for your listing to be removed by contacting them.
Do not upload anything not required for your application — including unredacted identity documents, or the personal information of other people who have not agreed to it.
You must not:
Suspected breaches may be investigated and reported to the relevant authorities.
TEKRAM aims to keep the Platform available and working correctly, but does not warrant uninterrupted or error-free access. It may be unavailable during maintenance, or because of things outside reasonable control including hosting, network or third-party service failures. Where practical, notice of planned maintenance is given in advance.
Booking deadlines are not extended by Platform downtime unless Caloundra Markets says so. If you cannot complete a booking or payment before a published cut-off, contact them immediately rather than assuming an extension applies.
Technical support — login problems, dashboard errors, upload failures — is available from TEKRAM at admin@tekram.com.au. Anything about applications, bookings, fees, sites, refunds or market rules must go to Caloundra Markets.
Platform features may be added, changed or removed as the software develops.
The Platform — its software, source code, database structure, design, layout, interface, styling and all underlying technology — is owned by TEKRAM and protected by Australian and international copyright law.
You are granted a limited, revocable, non-transferable, non-exclusive licence to use the Platform to manage your application, bookings and account. Nothing in these Terms transfers any ownership of, or right in, the Platform to you or anyone else.
You must not copy, reproduce, republish, licence, sell, lease, distribute, modify, adapt, reverse engineer or decompile any part of the Platform, or use it to build a competing product or service.
The Caloundra Markets name, logos and branding belong to Caloundra Chamber of Commerce & Industry Inc. The TEKRAM name, logo and branding belong to TEKRAM. Neither may be used without written permission.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where such a guarantee applies and cannot be excluded, liability is limited, at our option, to resupplying the service or paying the cost of having it resupplied.
Subject to that, and to the maximum extent permitted by law, the Platform is provided on an “as is” and “as available” basis. It is not warranted to be uninterrupted, secure, free from errors, or that any defect will be corrected.
Links to other websites and services are provided for convenience and are not an endorsement. See Section 15 above.
To the maximum extent permitted by law, and subject to Section 27:
You indemnify TEKRAM against all claims, losses, costs and expenses arising from your breach of these Terms, from material you submit through the Platform, or from your misuse of the Platform.
Liability for anything that happens at a market — loss, theft, injury, property damage, weather — is dealt with by Caloundra Markets in Stallholder Terms & Conditions.
Your access to the Platform may be suspended or withdrawn, with or without notice, where:
You can ask for your account to be closed at any time. Closing it does not cancel a confirmed booking, waive anything owing to Caloundra Markets, or entitle you to a refund.
After termination, records may be retained as required by law and as set out in Section 11 above. Sections 26, 27 and 28 continue to apply.
These Terms may be updated from time to time. The current version is always published on this page with a revised “Last Updated” date. Where changes are material, active vendors will be notified at least 14 days before they take effect. Continuing to use the Platform after that means you accept the updated Terms.
These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts able to hear appeals from them.
Raise a Platform issue with TEKRAM first. It will be acknowledged within 5 business days and worked through in good faith before either party starts proceedings.
Disputes about market operations, fees, bookings, refunds or conduct follow the grievance procedure in Stallholder Terms & Conditions.
Contact details for both businesses are in Section 17 above. In short — Caloundra Markets for anything about the markets, your application, your booking or your money; TEKRAM for anything technical.